Effective interpersonal skills enable us to interact with another person, so promoting positive communication with them while taking into consideration the many different factors there might be for each individual.
Order Now Main principles of implementing Duty of Care in Health and Social Care Duty of care is a legal obligation for each individual in the health and social care setting that requires them to adhere to a standard of reasonable care. In the workplace there are policies and procedures, agreed standards, codes of practice and other legislation a care worker should follow.
You would be responsible for assessing possible risks. You must remain professional throughout your role making sure you are ad-hearing to confidentiality, keeping up to date and accurate records of the care you have or are providing to service users.
If you are not sure about any part of your work you or have concerns then you must speak to the manager straight away to make sure that no mistakes are made. Duty of care is central to all that you do at work, it is not something extra.
How the duty of care contributes to the safeguarding or protection of individuals? Duty of care contributes to the safeguarding or protection of individuals by keeping individuals safe whether it is illness, abuse, harm or injury.
We can do this by involving families, health care professionals and other external agencies into the individuals care plan. Duty of care is a legal requirement and there are policies, procedures, code of conduct and legislation around safeguarding and protecting your service users.
Following these guidelines is showing that we are providing the best care possible. If you are doing activities with service user you should always do risk assessments making sure that the service user is aware of any risks also. You cannot stop the service user from making a choice. We all take risks in everyday life, for example, walking across the road.
If the service user does not have the capacity then it is down to the people caring for the service user to make decisions.
It is easy to assume that a service user does not have the capacity to make decisions based on their disabilities. A potential conflict or dilemma that may arise is if a service user wishes to smoke. Another conflict or dilemma which may arise is if a mental health patient is refusing to take medication.
The patient has the right to refuse to take medication but as a care worker, your duty of care is to try and explain the risks and harm that can be caused by the patient not taking their medication.
You can seek help from other professionals i. Psychologist, GP, Mental health nurse, Family members as they may listen to the family more than professionals because they may feel that professionals are trying to harm them.
When dealing with dilemmas or conflicts it helps to seek advice and guidance from other people such as colleagues, manager, service users family members, and other professionals connected with the individual. If the service user still wishes to take the risk then you have to try and make it as safe as possible for them to do so, by doing this you are meeting your obligation to provide the duty of care.
Update care plans and paperwork to show that you have explained the risks to the service user.
Where to get additional support and advice about conflicts and dilemmas? There are many different ways to receive extra support to help with dilemmas and conflicts. You can ask colleagues as they might have had to deal with a similar situation or may have other ways to help.
You are never alone in making a decision where there are conflicts or dilemmas. How to respond to complaints? Explain to the service using the procedure for making a complaint. Listen to what the individual is saying without interruption and assure the client that you are interested in their concern.
Reassure the person that you are willing to do something about their complaint and are glad that they have brought it to your attention. Never make excuses, get angry or blame other staff. Provide the service user with information and advice on how you are going to deal with the complaint and in what timescales.
Making written details of this also. Report the complaint to your line manager and reflect on the complaint to improve your professional development.Level 3 Health and Social Care Diploma.
1. Understand what is required for competence in own work role Describe the duties and responsibilities of own work role The specific duties and responsibilities of your job will vary depending on your role and the employer you work for.
Unit SHC Employers have to ensure that everyone who. 36 Level 3 Diploma in Health and Social Care (Adults) for England ( ) Unit Promote communication in health, social care or children’s and young people’s settings (SHC 31) Assessment Criteria Outcome 1 Understand why effective communication is important in .
QCF ACD H & SC L 3 Licensed until Feb 12 Unit SHC 32 Page 7 Unit SHC Engage in personal development in health, social care or children’s and young people’s settings About this unit This unit is aimed at those who work in health or social care.
Promote equality and inclusion in health social care and young peoples settings This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the concepts of equality, diversity . SHC Engage in personal development in health, social care or children's and young people’s settings.
Understand what is required for competence in own work role. Open Document. Below is an essay on "Nvq Level 3 Shc" from Anti Essays, your source for research papers, essays, and term paper examples/5(1).